e-Invoice Request & Guidelines

Understanding e-Invoices

An electronic invoice (e-Invoice) is a digital document that records transaction details between a buyer and a seller. In Malaysia, the Inland Revenue Board (LHDN) is implementing e-Invoicing in phases to enhance tax administration efficiency and support the growth of the digital economy. 

Our e-Invoice Service

To align with this initiative, we offer e-Invoices for all purchases upon request. If you require an e-Invoice for your purchase, please contact our customer service within 3 days of completing your order to ensure timely processing and compliance with LHDN guidelines.

• Processing Timeframe: e-Invoices will be processed and sent to the provided email within 7 working days.
• Accepted Order Types: e-Invoices are available for all purchases made through our online store.

How to Request an e-Invoice

Step 1: Contact Customer Service

Email: customer_care@hai-o.com.my 

WhatsApp: +6012-3733068

Step 2: Provide Required Details

To process your e-Invoice request, please provide the following details along with your order number:

1. Buyer’s Name
2. Buyer’s TIN (Tax Identification Number)
3. Buyer Identification Type (e.g., IC, Passport, Business Registration No.)
4. Buyer Identification Number
5. Buyer’s SST Registration Number (if applicable)
6. Buyer Email
7. Buyer Contact Number
8. Buyer Address

Step 3: Processing & Delivery

Once we receive your request with all necessary details, we will process your e-Invoice.

You will receive your e-Invoice via email within 7 working days.

Resubmission Policy

Requests made after 3 days of order completion may not be processed.

If any required details are incorrect or incomplete, we may request additional information, which may delay processing.

To avoid delays, please ensure all details provided are accurate before submitting your request.

Refunds & Order Amendments

If an order is modified or refunded after an e-Invoice is issued, a new amended e-Invoice will be generated after the customer requests an amendment.

Customers must inform customer service if they need an amended e-Invoice after any order changes.

Why e-Invoices Matter

e-Invoices offer several benefits, including:

• Efficiency – Streamlined processing and reduced paperwork.
• Accuracy – Minimized errors through standardized digital formats.
• Compliance – Adherence to Malaysia’s tax regulations and support for the digital economy.

For more information on e-Invoicing in Malaysia, visit the LHDN e-Invoice page (https://www.hasil.gov.my/e-invois/)

By offering e-Invoices, we aim to provide better service and contribute to the efficiency and transparency of Malaysia's digital economy.

Hai-O Raya Berhad reserves the right to modify or update this policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.

For further assistance or inquiries regarding our e-Invoice Request & Guidelines, please do not hesitate to contact us at 03-3343 8889 or email us at customer_care@hai-o.com.my.

Updated as of 24 February 2025