Return and Refund Policy

At Hai-O Raya Berhad, our commitment is to ensure your complete satisfaction with every purchase. Should the need arise to return or exchange an item, or request a refund, please carefully review our policy outlined below:

Order Cancellations:

Once payment has been processed, orders cannot be cancelled. In exceptional circumstances necessitating cancellation, please contact us promptly via email at customer_care@hai-o.com.my. Please be aware that we reserve the right to levy a charge to cover any subsequent administrative expenses incurred. Additionally, we reserve the right to reject any cancellation requests at our discretion.

Conditions for Return and Refund:

We accommodate returns, exchanges, or refunds under the following conditions:

1. Receipt of incorrect item(s)
2. Receipt of damaged or defective item(s)
3. Receipt of out-of-date or expired item(s)

Notification Period:

It is imperative to inspect your order upon receipt. Any discrepancies or issues must be reported to us within seven (7) days of delivery.

Damage during Delivery:

While we take meticulous care in packaging, we regretfully cannot assume liability for any damage incurred during transit.

Initiating a Return or Refund:

To initiate a return or exchange, please contact our customer service team via email at customer_care@hai-o.com.my  within seven (7) days of receiving your order. Provide clear photographs illustrating any damage or defects and specify the affected item(s).

For refund requests, kindly email us with the following information: -

1. Your full name, address, and contact details
2. Bank account details
3. Order confirmation number
4. Items being returned along with a brief explanation (reason)

Return Process:

All returns or exchanges must be completed within fourteen (14) days of contacting our customer service team. Returned items should be shipped to the following address:

Wisma Hai-O

Lot 11995, Batu 2, Jalan Kapar, 41400 Klang, Selangor, Malaysia

Hai-O Raya Berhad reserves the right to modify or update this policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.

For further assistance or inquiries regarding our return and refund policy, please do not hesitate to contact us at 03-3343 8889 or email us at customer_care@hai-o.com.my.

Updated as of 22 May 2024