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Terms of Use

Please carefully review these terms of use ("Terms" or "Agreement") before accessing or using the Hai-O eStore website ("Website" or "Service") operated by Hai-O Raya Berhad ("Hai-O Raya Berhad," "us," "we," or "our").

  1. Acceptance of Terms

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Service. These Terms govern your use of the Website and all products and services offered through it.

  1. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of personal information.

  1. User Accounts

Certain features of the Website may require you to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  1. Purchases and Payment

We accept various forms of payment, including Visa, MasterCard, FPX, and eWallet. By making a purchase, you agree to provide accurate and current payment and account information. Failure to do so may result in delays or cancellation of your order.

  1. Shipping Policy and Return and Refund Policy

Please refer to our Shipping Policy for information on shipping procedures and delivery times. Additionally, our Return and Refund Policy outlines the process for returns and refunds.

  1. Age Restriction (Alcohol Products-specific)

You must be at least 21 years old to purchase alcohol products from our Website. By making a purchase, you certify that you meet this age requirement and agree to abide by these Terms. Hai-O Raya Berhad is not liable for any misrepresentation of age.

  1. Guidelines for Reviews

User reviews may be provided on the Website. By submitting a review, you agree to adhere to our guidelines, which prohibit offensive language, discriminatory references, illegal activity, false statements, and organized review campaigns.

  1. Intellectual Property Rights

All content, trademarks, and copyrights on the Website are owned by Hai-O Raya Berhad. Users are prohibited from using, copying, distributing, or modifying any content without explicit permission.

  1. Prohibited Activities

Users are prohibited from engaging in activities such as hacking, spamming, or transmitting viruses on the Website.

  1. Disclaimer

The information provided on this Website is for general informational purposes only. While we strive to maintain accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Website or its content.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Hai-O Raya Berhad will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Website; (b) any unauthorized access to or use of our services; or (c) any content obtained from the Website.

  1. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

  1. Indemnification

You agree to indemnify and hold Hai-O Raya Berhad and its affiliates harmless from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from your use of the Website or any violation of these Terms.

  1. Termination

We reserve the right to terminate access to the Website for any reason, including breach of these Terms or unauthorized use.

  1. Modification of Services

We reserve the right to modify or discontinue any services offered on the Website at any time without prior notice.

  1. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the content or practices of these third-party sites.

  1. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

  1. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Website, superseding any prior agreements or understandings.

  1. Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

  1. Assignment

We may assign our rights and obligations under these Terms to another party without prior notice.

  1. Headings

Headings are included for convenience only and do not affect the interpretation of these Terms.

  1. Language

These Terms are written in English. Any translations are provided for convenience only, and the English version prevails in case of discrepancies.

  1. Feedback and Suggestions

Any feedback, comments, or suggestions you may provide regarding the Website or our services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.


We reserve the right to update or modify these Terms of Use at any time without prior notice. Your continued use of the Website after any modifications indicates your acceptance of the updated Terms of Use.

For further assistance or inquiries regarding our Terms of Use, please do not hesitate to contact us at 03-3343 8889 or email us at

Updated as of 22 May 2024

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