Free Delivery Across West Malaysia on orders above RM100.00. Click here for more details.

Shipping & Return

Welcome To Hai-O e-Store

We’re committed to giving our customers the best possible experience of buying healthcare products online. In this HELP section, we will provide comprehensive answers to your questions regarding the on-line shopping transactions, payments and after-sale services.

You are welcome to contact us for more information at customer_care@hai-o.com.my or 03-3343 8889. Hai-O e-Store provides you the best online shopping services.

Payment Methods

Our company accepts payment by:
a. Visa/Master/Debit Cards
b. FPX
c. e-Wallet
Note: all bank charges incurred shall be borne by buyer.

 

Shipping Time

Delivery within Malaysia
Upon successful clearance of payments, we will process the order within 2-3 working days. Standard delivery process will be as below:
West Malaysia: 1 to 7 working days
East Malaysia: 1 - 14 working days

Overseas Delivery

Those items for shipment to countries outside of Malaysia may be subject to taxes, customs duties and fees levied by the destination country.

The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

Hai-O Raya Berhad is no liable to pay any import fees imposed by destination customs.

The standard delivery process for overseas takes about 14 to 30 working days.

 

Gift-Wrapping and Hamper Services

We provide complimentary gift-wrapping service whenever required. We also provide customized (according to your specification) hamper service. All you need to do is just drop us an email customer_care@hai-o.com.my and we will attend to your every need!

 

Safety & Security

It is safe to shop in Hai-O E-Store. Our e-store is enhanced with the SSL Certificate. Your transactions will be conducted confidentially and safety.

SSL Certificate Authority
 
 

Return Policy

We will accept returns from customers within 7 days from the date of receipt of the shipment by you on the following conditions:

(a) Incorrect or defective item(s) delivered to you; and
(b) The items returned to us is in their original condition.

We will refund or exchange the same or different products with the same value of money depending on the customer’s request.
The refund process takes about 7-14 days depending on your payment method.

Hai-O Raya Berhad reserves the right to decide for the item sold out deem non-refundable or exchangeable.

 

Product Disclaimer

The health information and product recommendation provided on this website serve as an alternative TCM solution by our panel of experienced and qualified Chinese Physicians. However, the pertinent information herein should not be used during any medical emergency or for the diagnosis or treatment of any serious medical condition. You are strongly advised to consult a doctor for any medical emergency or for the diagnosis and treatment of any serious medical condition. Hai-O Group makes no representation or warranty regarding the accuracy, reliability, completeness, currentness, or timeliness of the content, text or graphics. Any duplication or distribution of the information contained herein is strictly prohibited.