Shipping & Return

Welcome to Hai-O E-Store

We’re committed to giving our customers the best possible experience of buying healthcare products online. In this HELP section, we will provide comprehensive answers to your questions regarding the on-line shopping transactions, payments and after-sale services.

You are welcome to contact us for more information at or 03-3343 8889. Click on the following links to learn more. Hai-O E-Store provides you the best on-line shopping services.

Click on the following links to learn more.

On-line Purchase

  • Click at “Add to cart” and specify the quantity you wish to purchase.
  • Click at “Check Out” and provide your billing details or click at the hyperlink if you have the login ID.
  • Check or change your shipping info. Select your preferred shipping method and key in the necessary message you wish to attach to the gifts?
  • Select your mode of payment.
  • Click Continue and you will go to the Invoice Page.
  • Once confirm the particulars and click Process Order.
  • You will receive the order confirmation email and our sales personnel will also give you a call to validate the necessary details.

Shipping Rate & Time

Delivery within Malaysia
Please refer to the shipping rate in Malaysia. Upon successful clearance of payments, we will then immediately process the delivery and it will normally take 3 to 5 working days for you to receive the order.

Weight grams Peninsular Malaysia Sabah / Sarawak
<2000 10.00 25.00
2001 – 3000 15.00 42.00
3001 – 4000 20.00 52.00
4001 – 5000 25.00 62.00
5001 – 6000 30.00 72.00


Delivery to Overseas
Please refer to the shipping rate in Overseas. Upon successful clearance of payments, we will then immediately process the delivery. The delivery time will depend on the destination.

Country Normal
1 kg (RM)
Every Additional
500 gm (RM)
Transit Time
(Working days)
Australia 75.00 10.00 10
Bahrain 90.00 12.00 8
Brunei 35.00 3.00 12
Canada 120.00 20.00 22
China 45.00 5.80 13
Denmark 100.00 16.00 10
Egypt 100.00 16.00 10
Finland 100.00 16.00 9
France 100.00 16.00 10
Germany 100.00 16.00 11
Indonesia 45.00 5.80 14 – 30
Ireland 120.00 20.00 9
Italy 90.00 12.00 12
Japan 75.00 10.00 11
Netherlands 90.00 12.00 8
New Zealand 90.00 12.00 10
Philippines 45.00 5.80 15
Saudi Arabia 75.00 10.00 12
Singapore 55.00 6.00 7
Spain 100.00 16.00 15
Sweden 100.00 16.00 9
Switzerland 100.00 16.00 9
Thailand 45.00 5.80 17
U. Kingdom 120.00 20.00 10
U.S.A 120.00 20.00 15

Payment Methods

Our company accepts payment by:
(a) Visa/Master/Debit Cards
(b) FPX
(c) e-Wallet

Note: all bank charges incurred shall be borne by buyer.

Overseas Delivery

Those items for shipment to countries outside of the Malaysia may be subject to taxes, customs duties and fees levied by the destination country.

The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

Hai-O Raya Berhad is no liable to pay any import fees imposed by destination customs.

Gift-Wrapping and Hamper Services

We provide complimentary gift-wrapping service whenever required. We also provide customized (according to your specification) hamper service. All you need to do is just drop us an email and we will attend to your every need!

Safety & Security

It is safe to shop in Hai-O E-Store. Our e-store is enhanced with the SSL Certificate. Your transactions will be conducted confidentially and safety.

blank SSL Certificate Authority

Return Policy

We will accept returns from customers within 7 days from the date of receipt of the shipment by you on the following conditions:

(a) Incorrect or defective item(s) delivered to you; and
(b) The items returned to us is in its original condition.

We will refund or exchange the same or different products with same value of money depending on the customer’s request.

Hai-O Raya Berhad reserves the right to decide for the item sold out is non-refundable or exchangeable.

Product Dislaimer

The health information and product recommendation provided in this website is serve as an alternative TCM solution by our panel of experienced and qualified Chinese Physicians. However, the pertinent information herein should not be used during any medical emergency or for the diagnosis or treatment of any serious medical condition. You are strongly advised to consult a doctor for any medical emergency or for the diagnosis and treatment of any serious medical condition. Hai-O Group makes no representation or warranty regarding the accuracy, reliability, completeness, currentness, or timeliness of the content, text or graphics. Any duplication or distribution of the information contained herein is strictly prohibited.