Welcome to Hai-O E-Store
We’re committed to giving our customers the best possible experience of buying healthcare products online. In this HELP section, we will provide comprehensive answers to your questions regarding the on-line shopping transactions, payments and after-sale services.
You are welcome to contact us for more information at email@example.com or 03-3342 3322. Click on the following links to learn more. Hai-O E-Store provides you the best on-line shopping services.
Click on the following links to learn more.
- Click at “Add to cart” and specify the quantity you wish to purchase.
- Click at “Check Out” and provide your billing details or click at the hyperlink if you have the login ID.
- Check or change your shipping info. Select your preferred shipping method and key in the necessary message you wish to attach to the gifts?
- Select your mode of payment.
- Click Continue and you will go to the Invoice Page.
- Once confirm the particulars and click Process Order.
- You will receive the order confirmation email and our sales personnel will also give you a call to validate the necessary details.
Shipping Rate & Time
Delivery within Malaysia
Please refer to the shipping rate in Malaysia. Upon successful clearance of payments, we will then immediately process the delivery and it will normally take 3 to 5 working days for you to receive the order.
|Weight grams||Peninsular Malaysia||Sabah / Sarawak|
|2001 – 3000||15.00||42.00|
|3001 – 4000||20.00||52.00|
|4001 – 5000||25.00||62.00|
|5001 – 6000||30.00||72.00|
Delivery to Overseas
Please refer to the shipping rate in Overseas. Upon successful clearance of payments, we will then immediately process the delivery. The delivery time will depend on the destination.
1 kg (RM)
500 gm (RM)
|Indonesia||45.00||5.80||14 – 30|
Our company accepts payment by:
(a) Visa or Master cards
(b) Cash/Cheques deposited into Hai-O Enterprise Bhd bank accounts maintained with:
Public Bank Bhd
28-32, Persiaran Sultan Ibrahim, 41300 Klang, Selangor D.E, Malaysia
Ringgit Malaysia (RM) A/C No.: 3085-3489-09
OCBC Bank (Malaysia) Bhd
19, Jalan Stesen, 41000 Klang, Selangor D.E, Malaysia
USDollar A/C No.: 7011-2973-84
Swift Code: OCBCMYKLXXX
Note: all bank charges incurred shall be borne by buyer.
Those items for shipment to countries outside of the Malaysia may be subject to taxes, customs duties and fees levied by the destination country.
The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.
Hai-O Enterprise Berhad is no liable to pay any import fees imposed by destination customs.
Gift-Wrapping and Hamper Services
We provide complimentary gift-wrapping service whenever required. We also provide customized (according to your specification) hamper service. All you need to do is just drop us an email firstname.lastname@example.org and we will attend to your every need!
Safety & Security
It is safe to shop in Hai-O E-Store. Our e-store is enhanced with the SSL Certificate. Your transactions will be conducted confidentially and safety.
|SSL Certificate Authority|
We will accept returns from customers within 7 days from the date of receipt of the shipment by you on the following conditions:
(a) Incorrect or defective item(s) delivered to you; and
(b) The items returned to us is in its original condition.
We will refund or exchange the same or different products with same value of money depending on the customer’s request.
Hai-O Enterprise Berhad reserves the right to decide for the item sold out is non-refundable or exchangeable.
The health information and product recommendation provided in this website is serve as an alternative TCM solution by our panel of experienced and qualified Chinese Physicians. However, the pertinent information herein should not be used during any medical emergency or for the diagnosis or treatment of any serious medical condition. You are strongly advised to consult a doctor for any medical emergency or for the diagnosis and treatment of any serious medical condition. Hai-O Group makes no representation or warranty regarding the accuracy, reliability, completeness, currentness, or timeliness of the content, text or graphics. Any duplication or distribution of the information contained herein is strictly prohibited.